PrEP Mobilizers™

PrEP Support AI™ — Intelligent Patient Engagement Infrastructure for Modern PrEP Programs

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Powered by B Optima Health LLC

PrEP Support AI™ is a dedicated patient engagement infrastructure designed to help healthcare organizations start more patients on PrEP and keep them engaged in care.

The platform provides 24/7 AI-assisted SMS support for PrEP patients — answering common questions, sending reminders, monitoring engagement, and automatically re-engaging patients who drop out of care.

Rather than replacing clinical teams, PrEP Support AI works alongside your existing workflows to manage routine communication, reduce staff burden, and ensure patients receive continuous support between visits.

By combining automated engagement, adherence monitoring, and proactive outreach, the system helps organizations increase PrEP retention while scaling their programs without adding additional staff.

Benefits

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24/7 patient engagement through secure SMS messaging
Automated reminders for medication, labs, injections, and appointments
Real-time responses to common PrEP questions
Automated patient re-engagement for individuals who fall out of care
Reduced administrative workload for clinic staff
HIPAA-aligned infrastructure designed specifically for PrEP programs
Scalable patient support without increasing staffing costs

Patient Engagement Infrastructure — Continuous Support Between Visits

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PrEP programs often lose patients between appointments due to missed reminders, unanswered questions, or lack of follow-up.

PrEP Support AI provides the infrastructure needed to maintain continuous engagement throughout the patient journey.

The system:

Provides 24/7 SMS-based patient support
Answers common PrEP questions instantly
Guides patients on medication usage and side effects
Sends reminders for labs, follow-ups, and prescriptions
Detects when patients stop responding or disengage
Automatically re-engages patients to return to care
Escalates complex questions to partner clinical teams when needed

This infrastructure ensures patients receive ongoing support between visits — improving adherence, reducing drop-off, and strengthening program outcomes.

Ideal For

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340B clinics and FQHCs expanding PrEP access
Telehealth providers managing distributed PrEP populations
Public health departments seeking improved PrEP retention
University and campus health programs
Community-based organizations coordinating PrEP services
Partners seeking scalable patient engagement without expanding staffing

Key Features

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Our mobile clinical teams extend your PrEP program beyond the clinic — delivering secure home blood draws, injectable PrEP support, and end-to-end coordination to help partners start patients faster and maintain sustainable prevention services.

24/7 sms patient support

Patients can text questions anytime and receive immediate AI-assisted guidance related to PrEP use, dosing, side effects, and general sexual health support.

automated adherence monitoring

The system helps patients maintain consistent PrEP use through reminders, education, and proactive engagement.

lab & appointment reminders

Automated alerts ensure patients complete required lab testing, follow-up appointments, and prescription refills.

dropout detection & re-engagement

PrEP Support AI identifies disengaged patients and initiates supportive outreach to bring them back into care.

clinic-ready integration

The platform can operate as a standalone patient messaging system or integrate with existing clinic SMS and patient engagement platforms.

Expected Outcomes

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Organizations using PrEP Support AI can expect measurable improvements in patient engagement and retention.

Typical outcomes include:

Improved medication adherence through automated reminders and support
Reduced patient dropout between appointments
Higher completion rates for required lab testing
Increased retention in PrEP programs over time
Reduced staff time spent on routine patient communication
More scalable PrEP programs without additional administrative staff

By ensuring patients receive ongoing support throughout their care journey, PrEP Support AI helps organizations improve program performance while expanding access to HIV prevention.

Outcomes

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PrEP Support AI strengthens PrEP programs by ensuring patients receive continuous support from initiation through long-term care.

By providing intelligent patient engagement infrastructure, the platform helps partners increase PrEP retention, improve adherence, and reduce the number of patients lost to follow-up.

Healthcare teams can focus on delivering care while PrEP Support AI manages routine patient communication and engagement.

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